Terms & Conditions

These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Taxi & Tours   service (“Service”) between you (the customer) and Home James Executive Taxis & Tours!. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

  1. Our company may change these terms and conditions at any time. Existing bookings will be at the rate booking is made.
  2. We request a minimum of 1 hours' notice for any online bookings. If your booking is less than 1 hour, please call our office to check availability.
  3. You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
  4. You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage.
  5. You must supply all information required on the booking form, please use the special notes box to inform us of anything. The vehicle images on our website do not represent the vehicles in our fleet. 
  6. If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
  7. Incoming flights allow 45 mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.
  8. For airport pick up our driver will wait up to 60 minutes after your agreed arrival time. If after 60 minutes the passenger still has not made contact with driver or Home James Taxis to update his arrival situation, this will result as a no show & no refund will be offered. Waiting time charges & car parking charges will be applied to the customers final bill. 
  9. If you need to cancel your private hire taxi booking, please contact Home James Executive Taxis as soon as possible.Any taxi booking refund that is requested is at the managements discretion given the circumstances of any cancellation.  
    Any booking made via this web site or with Home James Executive Taxis through any other web site or directly with us via the internet, email or text @ WhatsApp will be subjected to our terms & conditions on our website without exception. Any booking made with Home James assumes the customer agrees and accepts our terms & conditions without exception 

    And for tour bookings, all tour bookings & payments are full and final. No refunds are issued if the customer cancels for any reason. If the customer cancels after the tour has started NO refund will be due to the customer. Amendments to tour bookings in date and time can be done by contacting us directly before your tour date and be within five working days of your tour date & departure time.If the customer turns up late then this time will come of the customer tour length made at the time of booking. We may cancel the tour at any time for any reason, then issue a full refund or offer an alternative date for the customers tour. 
    Unless a tour booking has been paid for upfront when asked, then no contract exists between Home James & the customer until full payment has been received. Without exception. 

    Any contracted transportation agreed between Home James and a customer is payable upfront before that contract starts and is non refundable unless agreed otherwise in the contract. Any refunds are at the discretion of Home James given the circumstances at that time. 

  10. We take complaints very seriously and investigate every complaint thoroughly. Please email or call us quoting your reference number and as much information as possible.
  11. Ten-minute waiting rule! Taxi Bookings will be null and void if customers do not show up or make contact with the driver or company up to ten mins after booking time. No refund will be given.
  12. You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*
  13. Our company have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs. No food or alcohol is allowed in our vehicles without exception. Please do not ask. 
  14. Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.
  15. We reserve the right to cancel any booking without notice for any reason. A refund will be given if we cancel a booking.
  16. Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we do not accept responsibility for delays caused by circumstances beyond our control.
  17. Our company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.
  18. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat Or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.
  19. If the driver is stuck in traffic or for any other reason cannot reach in time at the point of collection, we are not liable for any traffic congestion.
  20. In the event that our driver does not show up at the scheduled time for collection, please contact our office. If you leave the pickup point without informing us we will not be liable for any compensation to you. If you take a minicab or a black cab from another company without our consent we will not be liable to pay you the price for it or refund you.
  21. We reserve the right to change without notice, your Minicab, Taxi, and Chauffeur or Chauffeur driver at any time if necessary. Our company maintains a strict non-smoking policy in all its vehicles. Eating, drinking and smoking are not permitted in our vehicles.
  22. All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.
  23. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. If the customer leaves any item in one of our vehicles then the customer must arrange & pay for it to be picked up or posted to themselves. Our company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.we will not transport any item that is dangerous or deemed to be a hazard to the driver, passengers or other persons. 
  24. If the car breaks down during your journey, our company will endeavour to arrange an alternative car to complete the journey as soon as possible.
  25. Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
  26. It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.

    Any soiling of our vehicles by bodily fluids or any other substances will incur a charge of £120 without exception. Any damage caused by the customer & their travelling party, the booking customer will be liable for the full repair costs to Home James Executive Taxis 

Please note that some calls may be recorded for quality and training purposes.